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Application Maintenance and Support

As your organization grows and matures, so does its Information Systems environment, these systems could become large and complex; and supporting business applications, functional and technical customer requests can be a challenging and, in some cases, a very expensive task.  It requires a high level of technical and domain knowledge to efficiently, administer the right level of support across the organization.

Bitmore can help you tailor an application support strategy that will enable your organization to focus on building your business first.

Our Application Support Service offering follows a multi-level ITSM-based support approach. These services include end to end support for all business critical applications, promoting continuous service. Bitmore Application Support Services focus on the following key objectives:

  • Increasing the efficiency of the support operation

  • Controlling and reducing the cost of application support               

  • Improving IT awareness and responsiveness to business needs

Key Service features are:

  • First Class Functional and technical support 

  • Tier 1 and Tier 2 application support

  • Service Request management

  • Problem, Resolution and knowledge management

  • 24/7 Support, On-call Rotation, and Escalation management

  • Channel Request (Phone, Email, Web forms) management

  • Flexible Service Options: 24x7, 16x5, 8x5

  • Application Support metrics and reports

  • SLA - Service Level Agreements: Response Time, Resolution Time

  • Special Long-term (1-3 years) duration

  • Asset based monthly fee schedule (100 work stations, 120 users, etc)

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Offices



US Headquarters
300 E. John Carpenter Fwy
Suite 675
Irving, TX. 75062

Mexico Development Center
Av. Universidad 1005-5
Bosques del Prado Norte
Aguascalientes, Ags. 20127
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Contact Us


Request Information

US: (972) 580-0264
MX: +52 (449) 153-3619